Health insurance company Star Health and Allied has launched WhatsApp services to provide hassle free services to its customers. The insurer said in a press release, “Through the social media application, Star Health customers can avail end-to-end service from policy purchase to claims with just a few clicks from WhatsApp.
Customers just need to send the message “Hi” from their WhatsApp number to Star Health WhatsApp service number +91 95976 52225 to avail policy service instantly, file cashless claims or download policy documents at their convenience and ease . ,
The encryption of the WhatsApp messaging platform ensures that the information received and shared from customers remains secure and confidential. The company’s presence on WhatsApp is part of its 360-degree support initiative, which allows its customers to interact with the company through multiple channels.
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Anand Roy, Managing Director, Star Health & Allied Insurance said, “WhatsApp enjoys huge popularity in India and has a huge user base. So we believe this is a great platform that will not only help us better serve our customers Not only will it help us deliver service but also improve our engagement and connectivity with them.We believe that with this service we will be able to stay connected with our policyholders anytime and anywhere, especially when they need us the most.
The press release states that apart from WhatsApp messaging, Star Health customers can also contact the insurer through the company’s chat assistant – Twinkle, customer care numbers, agents, official website, branch offices and Star Power App. Thus the company provides a one-stop solution for all the customers to easily avail the required services through the option of their choice.
