Indian Railway Update: Great news has been announced for the passengers by the Indian Railways. If you are also traveling in the train, then from now onwards a special facility has been started by the Railways.
Indian Railway Update: Great news has been announced for the passengers by the Indian Railways. If you are also traveling in the train, then from now onwards a special facility has been started by the Railways. Indian Railways is going to implement a new policy in the entire country including Delhi, Mumbai, Haryana, Uttar Pradesh to facilitate the passengers during the journey. Under this, railways will start passenger service contract.
The problems of the passengers will go away
Railways will start Passenger Service Contract Scheme to remove the problems faced by the passengers while traveling in trains. Under this, complaints of passengers like cleanliness, dirty blankets and bad food served in trains will be resolved.
The facility will start in trains running from Delhi
In the first phase, it will be started in 245 trains running from Delhi. After its launch from Delhi, it will be implemented in all railway zones so that rail passengers get better facilities. At present, the works related to railway catering tourists etc. were looked after by IRCTC. Now the Railway Board will appoint a contractor for catering and other services.
Railway officials gave information
According to railway officials, this is being done because a lot of complaints related to cleanliness and catering started coming on Railway’s Rail Madad app. From April 2022 to October 2022, Railways had received a total of 1,21,754 lakh complaints related to cleanliness on this app. More than 19 thousand complaints were received from Western Railway alone. 14 thousand complaints had come in the Northern Railway zone.
This facility will be started in 245 trains.
According to the information, it is to be started in 245 trains running from Delhi in the first phase. After this, it will start in other circles and zones one by one. To start it, Railways is waiting for the work period of the previously selected agency to end. These trains include the names of all Tejas Rajdhani, Duronto and Garib Rath trains running from Delhi. The contracts for linen washing are going to end soon in all these trains.
