ICICI Lombard: Amitabh Jain said, “Vehicle accident is a disturbing thing. Dealing with the repair and claim approval process is a daunting task. But we try to make the customer experience the best.
Whenever any of our precious vehicle is a victim of an accident then it is a difficult period for us. The first concern that comes to our mind is that there should be no delay in the claim settlement process.
Keeping this problem in mind, private sector non-life insurance company ICICI Lombard General Insurance has launched the DIY (Do-it-Yourself) feature. Its name is ‘InstaSpect’ (Insta Spectae). It has been launched under the IL TakeCare App.
This feature eliminates the need to take stock of the damages of vehicles through physical survey. Instead, a live streaming option has been included in it, which gives a virtual assessment of the damaged vehicle. This reduces the claim approval time to just a few hours.
Approving claim sitting at home
The company claims that since its inception, more than 10 lakh motor insurance claims have been approved. In this new normal in the digital era, InstaSpect has picked up a very good pace and now more and more people are getting claim settlement done without leaving the house in this era of Corona.
Agents and surveyors were facing difficulties in traveling due to social distancing during the Corona era. Thus, InstaSpect has emerged as the easiest way to claim motor insurance without any hassles and delays.
Verification will be done through video call
It was launched in 2018 and since then it has become extremely popular among the customers across the country. It includes many interactive features like instant survey through live video call.
It has features related to resolution through video calls and real time inquiries with the help of claims managers. This has helped immensely in getting the popularity of this feature of the app.
This mobile self-inspection feature eliminates the need for physical examination of vehicles. The customer just has to open the ‘IL TakeCare app’ and click on the ‘InstaSpect’ option
. It connects customers with claims managers. The claims manager guides the customer through live video streaming and assesses the damage done to the vehicle online.
Gets approval in a few hours
The claims manager gives a rough estimate of damages and liability to the customer. The customer can then accept the claims manager’s assessment. This allows the claim to be extended for further approval immediately.
After this, the claims manager instructs the nearest garage in the network to bring the vehicle. This instructs the garage to be ready immediately so that repairs can be started as soon as the vehicle arrives.
Company officials said – customers should not have trouble
On crossing the 1 million-plus damage claim approval mark, Amitabh Jain, Head, Health and Motor, Underwriting and Claims, said, “Vehicle accidents are a very disturbing thing. Dealing with the repair and claim approval process is a daunting task.
But at ICICI Lombard, we try to make the claim experience of the customers the best. They should not face any problem in this.
InstaSpect not only provides instant solutions to the customers but it is also very easy to use. It empowers customers through an easy-to-use app interface
. It is our endeavor to give them the best experience in the Motor Insurance category. This initiative of ours is part of this. We want to provide the best service to our customers through technology solutions.”
The app also provides convenience to health insurance customers
The purpose of the contactless service being provided by the company is that people can get the service without getting disturbed. IL TakeCare App is one such solution in this direction
. The app also provides OPD solutions to health insurance customers. It not only helps them in claiming and providing service but it also provides wellness, tele-consultation and home-based care.
The IL Take Care app provides a one-stop solution for customers’ motor, health and wellness needs. ICICI Lombard continues to bring in innovative solutions tailored to its brand identity to live up to its motto, ‘North the promise’.
