ATM Failed Transactions Many times it happens that even after doing a complete transaction from AMT, your money does not come out and later you get a message that your money has been deducted. In such a situation some necessary steps have to be taken.
ATM Transaction Tips: In today’s time, most people prefer to remain cashless and since Corona, the trend of payment processes like UPI has increased, but still sometimes cash is needed. In such a situation, the easiest way is to withdraw money from ATM . Many people rely on ATMs to withdraw cash when they need it, and this is an easy way to get cash.
Many times it also happens that even after making a transaction, money does not come out of the ATM. There is nothing to worry about because sometimes it happens due to technical fault.
But what is worrying is when the ATM declines your transaction, yet you receive an SMS that the amount has been deducted from your account. This is a serious situation and more worrying when the amount withdrawn is high. In such a situation, the tips given below can help you.
Why this situation happens
Such situation mainly comes due to two reasons, when money is deducted from your account, but cash is not received from ATM. The first condition is a technical fault. The ATM may be faulty in this and is usually rectified by banks checking their machines at regular intervals as a normal process. Also, if the money is deducted, it gets automatically deposited in your account.
In the second case, it can be due to fraud, in which fraudsters use it to tamper with the ATM to ‘clone’ your card and later withdraw money from your account. In both cases, if money has been deducted from your account, then some important steps should be taken.
Contact customer care
In such a situation, first of all contact the customer care of the bank. For this, one has to call the 24-hour customer care helpline of the bank. Doing so will note your issue and after recording your transaction reference number, the executive will register your complaint and issue you a complaint tracking number. As per the Reserve Bank of India (RBI), in this case the credit should be credited to the customer’s account within seven working days.
visit bank branch
If you do not understand how to talk to customer care, then you can also go to the bank branch. To issue a complaint to the helpdesk, visit the nearest branch, where you will be given a complaint tracking number.
Talk to branch manager
If your complaint is not resolved, speak to the manager of the branch where you have your account. You can also visit the bank’s website and register a complaint in the complaint cell.
National Consumer Disputes Redressal Commission (NCDRC)
Established under the Consumer Protection Act, 1986, NCDRC is a quasi-judicial body to resolve consumer complaints and will act on your behalf. Apart from this, legal routes can also be adopted. If there is no progress in your case for a month or more, you can hire legal counsel to act on your behalf.
